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2024 Gartner® Magic Quadrant™ for Contact Center as a Service

14/04/2025 23:08:00
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In its CCaaS Magic Quadrant, Gartner evaluates the ability of nine prominent cloud contact center providers to meet the needs of global enterprises.Until now, many of these larger organizations have stuck with their on-premise contact center infrastructure (CCI).The underlying sticking point for many of these enterprises is that migrations from highly customized legacy environments are notoriously complex and cumbersome.

Figure 1 Magic Quadrant for Contact Center as a Service

2023 Magic Quadrant for Contact Center as a Service

10/08/2023 05:07:00
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The contact center market is migrating from on-premises to cloud-based CCaaS solutions, including those with many thousands of agents and advanced digital and self-service requirements. This research will help customer service and support technology leaders find the right provider for their needs.

Tên gọi Vietpbx

Call name: Vietpbx call viet pe be ich, this is the way to read, not standard in English. Meaning: Vietpbx is a combine Vietnam and PBX. We put this name because in Vietnam, almost PBX build by the abroad. We build the PBX for Vietnamese with many feature stay focus in Vietnam 

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